FREQUENT QUESTIONS

No. The main correspondence with the Creative Department will be through email. Creative team members typically will not call advertisers unless we have an issue reaching you via email, or if we have questions/issues with the design of your ad. Email is our preferred method of contact because it is easier to track correspondence.

If a call is warranted and you need to speak with someone on the creative team, please don’t hesitate to give us a call – we will be happy to assist you.

You can typically expect to see your first proof within 7-10 business days.

If you do not see your ad within the given time frame, please check your spam folder. On occasion during busier times, please allow another 1-3 business days.

Unless otherwise noted or request, the creative team will design your first draft using your website. Once your first proof is sent over via email, we ask that you review your ad carefully – at the same time we will typically request high-resolution versions of your logo as well as any other digital assets or information we may need.

Alternatively, if you already have a good idea of how you would like your ad to appear, or if you would like to provide assets for your ad; please submit any print-ready assets and/or textcopy to the creative department.

PLEASE NOTE: We only accept the following file formats JPG, TIFF, PNG, PDF, SVG, or AI. Please do NOT send MS Word (DOC – DOCX) or MS Publisher (PUB) files with embedded image attachments. Please convert those file types to PDF.

If it has already been longer than 7-10 business days, please be sure to check your spam folder first before requesting another proof to be sent.

If another request has already been made and you are still not receiving your proof, please give us a call or send us an email letting us know.

If you already have a print-ready ad you would like to provide to us, please email the creative dept at: design@themembersdigest.com. A confirmation email will be sent once we’ve received your file. If it has been more than 3 business days and you have either not heard anything back from us or received a confirmation email about your submission, chances are we have not received it or our response went to your spam folder. Please go ahead and give us a call to confirm if you have not heard anything back from us within 3 business days.

In some instances if your file is too large to email, (Greater than 5MB) you may use a file transfer site and submit your ad to us that way. Some of the preferred options are Ufile.io, WeTransfer.com, HighTail.com, DropBox.com or Google Drive.

Yes, there is a flat $50 rate for ad design. Your sales rep MUST be notified at the time of purchase that you would like our creative team to design your ad, otherwise, your paperwork will not be filed properly and your design may take longer to get designed.

If a reservation was made and it was stated an ad would be provided to us, but it is later decided you would like to use our team to design the ad instead, please notify us as soon as possible so we can schedule your ad build and assign your design to a team member.

Great! Now you either have a better placed ad for more visibility, or space to include additional imagery, a better design, or more textcopy.

If you will be submitting your own print-ready ad, please be sure to submit the new ad artwork to the Creative Team as soon as possible.

If you are unsure or unclear on whether you will be submitting, please reach out to the Creative Department so we know how to process your upgrade.

If we will be designing the upgraded ad, you will receive the new proof within 6-8 business days. Please be sure to keep an eye on your spam folder, emails with attachments tend to end up there from time to time. If you do not see a proof from us within 10 business days, please reach out and let us know.

You may request to go into our next edition instead. There is no fee for this. However, you must make this request before we go to print, and the request must be by email.

We will make an attempt to reach out to you for final approval and/or your ad submission before going to print, however, it is the advertisers’ responsibility to get the ad revised, approved and/or submitted in a timely fashion. All advertisers are given an artwork deadline when they first purchase, if you may miss your deadline for any reason, please contact us right away so we may assist you.

Yes, of course. Once approved, the ad is yours to keep! Just send us an email requesting the final artwork and we will make sure to send over a full bleed, cmyk, print-ready digital file of your completed ad for your records.

I was expecting a call regarding my ad/design/book, why hasn’t anyone called me?

In most cases, we will only reach out to you as needed:

• If we need any artwork or design assets and haven’t received your ad yet.
• If we have an issue with the design or contents of your ad.
• If there is some other issue we can’t resolve without your input.

Our preferred method of contact is email. Typically, we only call you if there is a time-sensitive issue, or email is not a viable option. Of course, if you want or need to speak with us, you are welcome to call the creative team.

Unfortunately, print dates vary from time to time. We reserve the right to make any necessary schedule changes without notice. We work diligently to get our books out to each market within the proposed schedule date, however, occasionally we must adjust dates as necessary to accommodate sales, number of ads, revisions, approvals, holidays and unexpected events such as extreme weather conditions (hurricanes/floods) which may lead to temporary adjustments to office hours as well.

As much as we would like to reach out to each advertiser personally to provide updates, it is unfortunately unfeasible. We simply have too many advertisers to reach out to each one individually. Instead, we include a notice about these potential schedule changes during your purchase check out process.

Your issue/edition is likely not ready to print yet. This could be due to waiting on final approvals or the rare, late sale. Rest assured, it will still go to print within a reasonable amount of time.

Please keep in mind you will not lose any purchased advertising time, it will run for the length of time noted, starting from distribution date.

Your run time is never affected by distribution delays because the timer does not begin until the day the books go out to distribution. You will never lose any of your run time because of any distribution delay.

An upgrade is any change to the initial size or placement of your ad. Now you either have a better placed ad for more visibility, or space to include additional imagery, a better design, or more textcopy.

You can either upgrade to a larger size/multiple ads, or you can purchase special placement in the book. Please reach out to your sales agent for additional information and pricing.

If you will be submitting your own print-ready ad, please be sure to submit the new ad artwork to the Creative Team as soon as possible.

If you are unsure or unclear on whether you will be submitting, please reach out to the Creative Department so we know how to process your upgrade.

If we will be designing the upgraded ad, you will receive the new proof within 6-8 business days. Please be sure to keep an eye on your spam folder, emails with attachments tend to end up there from time to time. If you do not see a proof from us within 10 business days, please reach out and let us know.

If you’ve decided that you want to upgrade your ad, you can reach out to your sales agent. If you do not remember who your sales agent is, you may ask the creative team to put you in contact with someone in the Sales Department that can assist you.

Please pay close attention to the new artwork deadline, you will likely have less time to get everything submitted and/or approved. Print dates will not be altered to accommodate an upgrade. You will need to work closely with your designer to get your ad approved or submitted on time. This is especially true if you upgrade too close to the print date.

Unfortunately, all sales are final and non-refundable as stated within our terms & conditions during your check-out process. We do our best to fulfill our end of the agreement by designing your ad and publishing it online and in print. Once we reserve your category, it is removed off the sales floor and the design process is started. For any additional sales questions, please contact your sales agent.